Safe Distance Service Association
The Safe Distance Service Association was developed in response to the 2020 COVID-19 pandemic and the safe conduct standards that have emerged as requirements for service companies. DAPrDAN is concerned about delivering the highest value service to you, our customer, and we believe that in addition to proper licensing, adequate bonding, insurance and 3rd-party background checks, a safe conduct protocol is the next rational step in consideration of the future social and economic climate that lies ahead for all of us. We will update this page as methods are adjusted, and/or new protocols are adopted. Questions? Please call us at (425) 659-3009.
In order to provide you with superior service, two-days prior to your appointment we email you a link you can use to designate specific preferences regarding the conduct of your technician while on site, and thereby customize your appointment. This includes how your technician will announce his arrival to how he will notify you of when the work is complete, and more.
Members of the SDSA promise to:
#1
follow safe distance practices for you and your family.
How does DAPrDAN do it? — We believe balanced communication is essential to an excellent service experience. We always confirm your project at 7-days, and 2-days prior to arrival via email communication. Since mid-March of 2020, DAPrDAN has confirmed our arrival by text and/or phone within 1 hour of arrival. All this confirmation may seem like a lot of effort, but it is quite passive (which allows you to acknowledge it, yet dismiss it with ease). What this elevated level of communication does is extremely valuable… it eliminates surprise (the unknown) by making all of our movements predictable.
#2
Provide excellent phone, text and email communication.
How does DAPrDAN do it? — We have spent more than 2 decades working to merge useful technology into the service industry. Today, we are ready to take your call at any time, for any reason, during our business hours of 8am to 5pm, Monday through Friday, and 9am to 12pm Saturdays (closed Sundays). We’re also monitoring email and text during those times so that you can reach us in whatever way best suits you. We promise to respond to your inquiry within 24 business hours. (CAUTION: Shameless plug ahead…) If you subscribe to one of our annual home maintenance plans, we provide you with a super-top-secret phone number that rings directly to our operations manager on duty. We make this available only to our member subscribers.
#3
Offer online quoting and submit email proposals.
How does DAPrDAN do it? — Years in the business of residential exterior cleaning service has allowed us the opportunity to clean tens-of-thousands of northwest homes since 1998. In 2014 we leveraged that knowledge and built our first automated pricing model that allowed our customers to answer simple questions about their property without running around counting windows, or measuring linear feet of gutters. It wasn’t until late 2019 until we were able to move our formula to an online platform that can turn out instant results for you, and even lead you through the scheduling of your appointment. While this took considerable time and deep thinking about all aspects of our service model, we came out the other end knowing our business much better and capable to provide you with elevated ROI through exact fit services. Oh, and yes, this means you can get a quote and schedule your home services in your jammies in bed between Netflix episodes. We’re there for you!
#4
Perform safe distance services on your property without requiring person to person interaction.
Since March 2020, DAPrDAN technicians may be instructed to call from their vehicle once parked in front of your home. Any questions about our service can be asked at this time. If you prefer to walk with DAPrDAN around your property, we will respectfully do our best to maintain a six-foot distance from you, or any of your family members. We also will never send anyone to your property who has demonstrated symptoms of illness within 24 hours of your appointment. If your attention is required during the service appointment, we will first call or text you. If we must ring your doorbell, or knock on your door, we will wear protective gloves and then step back from your door to a safe distance to await your arrival.
DAPrDAN will follow all state and federal safety mandates as they are updated. Interior services (window cleaning) are restricted during times of quarantine.
#5
Provide both phone and online payment options.
How does DAPrDAN do it? — Upon completion of your service project, DAPrDAN always sends you a report of how things went, and any recommendations our service tech discovered while on site. Following this, you will receive your invoice via email where, upon opening it, you will see a big green button titled, “PAY INVOICE”. It’s hard to miss (on purpose). Paying online really is the safest way to pay for your service these days. You’ll be transmitting your financial information through an encrypted line on a secure server. No one at DAPrDAN sees your card information if you pay online. However, if you just don’t want to interact with the computer, that’s okay. Just call us at (425) 659-3009 and ask our office to transfer you to pay your bill. We can take care of you, and we always send you a payment receipt. Member subscribers don’t have to worry about payment because everything is handled automatically in the background. Upon completion of service, a payment receipt is emailed for their records and service records are archived for reference in their service portal. What are you waiting for? The ultimate SDSA experience is found here.
#6
REQUEST Online reviews for both member companies and teams.
How does DAPrDAN do it? — DAPrDAN thrives on both your public reveiws and private referrals. Upon completion of service your technician will notify our system that he is done. This prompts our system to send you a request to rate us. We know every company is doing it (even your window cleaner), and it’s kind of annoying… but, what if I told you it’s no different than giving us a tip? That’s right! If you might have been willing to slip a few bucks our way for an extra well-done job, rather treat yourself to your favorite drink. Just submit a brief review! We’ll see it and appreciate it. Technicians are even rewarded for good reviews, so your tip actually makes it into their pocket afterall. Our sincere thanks in advance!
